Andrew Haines has resigned as the Chief Operating Officer of FGW. OxRail Action enjoyed a productive working relationship with Andrew. During his term of office the company made significant improvements to performance and reliability. Andrew publicly recognised that the fare increase imposed in January 2008 was untenable in the light of FGW’s poor record on performance and reliability up to that time, and the increase was scrapped. The sharper focus on customer service Andrew instilled into the company was also a welcome outcome of his tenure in charge. OxRail is sorry that Andrew has decided to stand down for personal reasons and wishes him every success in the future. We look forward to working with Andrew’s successor, Mark Hopwood, to build on the improvements Andrew started to put in place.